Most of the following quotes were created by my Father and were designed to help young professionals set up good relationships with clients. Actually, most of them can be applied to any situation that would invoke a good relationship. Written 44 years ago, do they stand the test of time? Make up your own mind.
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“If a carpenter only talks well about the woodwork job he is doing for the customer, he is seen as a skilled tradesman and treated as a tradesman. If he talks well about it but periodically in dialogue stands back from it, demonstrating a wider understanding of the environment in which the finished job will be, he is still seen as a skilled craftsman but is treated as a professional and a mentor."
“Don’t be afraid to be wrong. Sometimes a big mistake can be the best thing that ever happened to you!"
“Learn to remember names. Inefficiency at this point may indicate that your interest is not sufficiently ongoing."
“Express your personality. Be upbeat. Shine your light! Don’t shrink to make others more comfortable."
“Listen, show you’re listening, hear what is said. Try to make the other person feel good about themselves, this is rewarding for both of you."
“Study to get "anti-social" elements out of your personality, even those of which you may be unconscious. Eliminate fidgeting or unconscious habits like touching your nose or your hair."
“Avoid being judgemental. Don’t get caught up in a tirade, agreeing just to be sympathetic. Do not indulge gossip or take sides."
“Avoid favourite quips such as always responding with "awesome" or “cool". Choose your words with care."